Gambling at an online casino should always be aimed at entertainment. However, there are those who lose control over themselves while gambling. Before starting to play, it is important to understand that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily. If you think you are spending more money than you can afford, or in case gaming is starting to interfere with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion or seeking help and support from trusted independent bodies.
You can set limits on your account activity. This functionality can be accessed within your account in the “Gambling Limits” section.
Session Limit - You are able to set session limit in minutes. This setting controls the continuous period of time you can spend in a game. You are free to increase the limit as well however the increase will take 7 days to become effective. Canceling the session limit will take 7 days to process. Once the limit is hit you will be logged out from the system. The Session limit can be change: my profile > Gambling Limits > Session Limit > Edit Session Limit
Cooling Off Period - Felt the need to be apart from the casino for some time? Here you can set the Cooling-Off period for your player account for a day, a week, a month, 3 or 6 months. The setting is applied immediately. During a Cooling-Off period you will be blocked from depositing to the casino and will be excluded from all promotional offers for the chosen period. Upon expiring, your account will be automatically re-activated and you will receive the email notification. Canceling the Cooling-Off period will take 24 hours to process. The Cooling Off Period can be change: my profile > Gambling Limits > Cooling Off Period > Edit Cooling Off Period
Self-Exclusion Period - Felt the need to be apart from the casino for quite a time? Here you can set the Self-exclusion period for your player account from 6 months up to 12 months. The setting is applied immediately. During a Self-exclusion period there will be no way for you to get to your account. You neither can edit the Self-exclusion period. Please note! Make sure to request the cashout before Self-exclusion period setting. Once your account is locked you will not be able to request for withdrawal. Upon expiring, your account cannot be automatically re-activated. Please address to support to unlock your account. Re-activation is taking 24 hours to process.
Wager Limit - A limit on the wagered amount for a day, a week, or a month. The Wager Limit can be change: my profile > Gambling Limits > Edit Wager Limit
Depositing Limit - Your account can be set with deposit limits. This setting limits the amount you can deposit per day, week or month. The limit becomes effective straight away. You can decrease your limit at any time and it will be effective immediately. You are free to increase the limit as well however the increase will take 24 hours to become effective. Canceling the deposit limit will take 24 hours to process. Once the limit is hit, you will receive the email notification. The Depositing Limit can be change: my profile > Gambling Limits > Edit Depositing Limits
You may also contact any of the following organizations for advice and support: